FAQ

 

                                                    

FREQUENTLY ASKED QUESTIONS:

  Hey Girl, Thanks For Your Interest In Chic & Unique

We put the “YOU” in Unique™

How It Works:

Every month, CHIC & UNIQUE sends tween and teen girls an awesome assortment of stylish and trendy items. From socks to stationary, pencil cases to patches, we put the "YOU" in Unique™. You will receive a Fun Pack uniquely built around a specific theme. Fun Packs are filled with 9-10 useful and fabulous items that are sure to surprise and delight.

 

What It Costs:

We offer both renewing and non-renewing subscriptions.

One Month/OneTime Subscription: $24.99 plus $4.91 shipping

Three Month Subscription: $74.99 plus $4.91 shipping per month

Six Month Subscription: $178.99 plus $4.91 shipping per month

Twelve Month Subscription: $299.99 plus $4.91 shipping per month

 

When Are Customers Charged?

Customers are charged immediately in full for the first subscription order. When subscriptions renew, customers are charged as follows:

One Month Renewing Subscriptions: charged on the first of every month until customers choose to cancel.

Three Month Renewing Subscriptions: charged every three months on the first of the month until customers chose to cancel.

Six Month Renewing Subscriptions: charged every six months on the first of the month until customers chose to cancel.

Twelve Month Renewing Subscriptions: charged every twelve months on the first of the month until customers chose to cancel.

 

How To Cancel:

Please email us at: hello@chicanduniquepack.com

Please include the recipient’s full name and address. 

Or log into your customer portal by clicking HERE

 

When We Ship:

New orders we ship within five days. Existing renewal orders ship between the 15th-18th of each month. 

Need Your Fun Pack Shipped Earlier? 

Please email us at: hello@chicanduniquepack.com

Please include your full name along with the recipient’s full name and address. Also include your requested delivery date.

 

What We Ship In:

Fabulous purple or pink decorated bubble mailers called Fun Packs. We've thought outside the box...literally. More items, less packaging. It's a winning combination. Bye, bye, box. Hello, Fun Pack.

 

How We Ship:

USPS first class mail, USA only. 

APO addresses outside the USA for military overseas personnel.

 

Returned Mail:

While ordering, please check recipient’s address carefully.  We are not responsible for customer errors such as: incorrect address, unclaimed mail, returned mail due to address changes, failure to pickup at post boxes and issues with missing/damaged/full mailboxes.  If your Fun Pack was returned to us, please contact: hello@chicanduniquepack.com 

A return shipping fee will be charged for re-delivery.

 

Change Of Address:

Need to change your address?

Please email us at: hello@chicanduniquepack.com   

Please include the recipient’s full name and updated address. To insure the address update processes, please do not change your address in the portal.

 

Need To Skip A Month?

Please email us at: hello@chicanduniquepack.com   or log into your customer portal.

 

Need To Resume Your Subscription?

Please email us at: hello@chicanduniquepack.com  

If you log into your customer portal you will only be able to schedule a shipment for the next month, not the current month.

 

Our Refund Policy:

Customer service is our top priority. We handle returns on a case-by-case basis, with the ultimate goal of making customers happy.

For questions or concerns, please email us at: hello@chicanduniquepack.com  Please include your full name along with the recipient’s full name and address.   

 

How To Access Your Account:

Create an account after checkout by clicking HERE

Customers may access orders, tracking, credit card information and more. After the account is created, customers will be emailed a direct link to their account.

 

Other Questions?

Please email us at: hello@chicanduniquepack.com

We love to hear from our customers!